SHIPPING AND PAYMENT
3-5 business days* delivery time in Germany with DHL or UPS. With the shipping UPS Express option even within 1-2 business days. Shipping worldwide possible.
3-5 working days delivery time in DE or Same day pickup in our location in Cologne
Please contact us for individual deliveries at home and internationally!
Online Customer Service
Whether in our chat, by e-mail or via live consultation we are there for you around the clock!
FAQ - ABOUT YOUR ORDER
What are the shipping costs?
Deliveries within Germany:
Free shipping without minimum order value
Express shipping UPS
Express shipping all flat rate from a value of goods of 150,00 EUR: Free of charge
Express shipping flat rate under a value of goods of 150,00: 9,90EUR
We calculate the shipping costs to foreign countries as follows:
EU shipping flat rate and Schengen area from a value of goods starting from 49,00 EUR: free shipping
EU shipping flat rate and Schengen area with a value of goods less than 49.00 EUR: 5,90 EUR
Shipping flat rate North America (USA and Canada): 29,00 EUR
Shipping flat rate worldwide: 39,00 EUR
If you have any questions about the shipping process outside of Germany or the EU, please feel free to contact us by mail (firstname.lastname@example.org).
How does "Click & Collect" work with pick-up in Cologne?
In the check-out there is now the possibility in the field of the address input to select the field "Pick up" and pick up your order easily on the same day at our location in downtown Cologne.
How do I proceed?
After you have selected "Pick up" in the delivery method field in your order process, you will receive a confirmation e-mail after you have completed your order. With this you can then pick up your delivery directly at our location "nice.brands.GmbH at Mohrenstraße 7-9, 50670 Cologne". Please bring your ID card and the order confirmation in digital or printed form when picking up your order.
Fast delivery times & easy payment
You have the possibility to pick up your package within a few hours. After you have placed your order, you will receive a confirmation email for pickup. Usually your package will be ready and waiting for you in just a few hours. We offer all regular payment options, which you can also find in our store. Unfortunately, cash payment on site is not possible.
What payment options are available?
- Payment by credit card
(Visa, Mastercard, American Express)
- Payment by PayPal
- Payment by PayPal Express
- Payment by Amazon Pay
- Payment by Google Pay
- Payment by Shop Pay
- Payment by eps Bank Transfer
- Payment by Bancontact
- Payment by iDeal
- Payment by invoice (via Klarna)
- Payment by buy-it-now (via Klarna)
What are the delivery times?
Unless there is no other deadline in the respective offer, the delivery of the goods in the domestic market (Germany) takes place within 3-5 days, for foreign deliveries between 5-7 days after the conclusion of the contract (in case of agreed prepayment after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made other agreements with you. In this case, the delivery time is determined by the article with the longest delivery time that you have ordered.
How can I cancel or return my goods?
For this we have a separate page on the subject of revocation, you can find it HERE